Frequently Asked Questions

The latest Government direction to lift the lockdown means that in some areas services will resume with collection times around 2-3 days, but where delays still occur, you will be notified by text or email. Please get in touch for advice. Thanks for your patience and understanding.


We promise to:

  • help you to get the best price for your vehicle
  • offer you a friendly, approachable and fair hassle-free service
  • use only our esteemed network of approved Authorised Treatment Facilities (ATF)
  • facilitate a prompt and timely collection
  • handle all of the paperwork correctly
  • issue a Certificate of Destruction if required
  • be your first point of call, should you encounter any difficulties,
  • provide you with all the assistance and advice you need

If a refund is due to you, yes, of course.
Please follow this process:

  • Tell DVLA you’ve scrapped/sold your vehicle. There’s no other way to cancel your vehicle tax.
    (You can do this online)

  • Give the Authorised Treatment Facilities (ATF) driver collecting your vehicle the logbook (V5C), but keep the yellow ‘sell, transfer or part-exchange your vehicle to the motor trade’ section from it, and send the perforated section to DVLA (ideally by recorded delivery)

  • If you do not have a logbook, we can still collect your vehicle if you simply add in the comments that you accept ‘V5C missing’. Please note that either you or the person attending the collection for you, i.e. if you are at work, must provide some form of identification and address proof, recent Utility Bill/Bank statement, etc. and remember, you must also tell DVLA in writing that the vehicle has been scrapped/sold, using the following details:

    • your name and address
    • the vehicle registration number
    • the make and model
    • the exact date of sale
    • the name and address of the scrapyard (details from the collection team) or insurance company

    SA99 1BD

    Your notification can be rejected if you do not give all the information. This will also affect any vehicle tax refund you’re owed.

    For  further information on Tax Refunds, please contact DVLA or click here

By Bank Transfer or Cheque.
Bank Transfers take about 24 hours from collection to clear. Cheque Payments are issued on collection but take a few days to clear with your bank.

Local collection teams have their own preferences

Normally within 48 hours, depending on availability. After acceptance, you will receive a call to arrange a convenient time and day for collection. If collection cannot take place or it’s not quick enough, you can ask to cancel. Alternatively, you can contact us on 01276 22422 to check if another team is available in your area, but without guarantees to that effect. 

You can take parts from your vehicle before you scrap it so you can use them to repair another vehicle.

  1. Tell DVLA the vehicle is off the road while you’re taking parts from it. It must be kept off the road, for example in a garage, on a drive or on private land.

  2. Apply to take the registration number off the vehicle if you want to keep it.

  3. Scrap your vehicle at an ATF when you’ve finished taking parts from it. The ATF can charge a fee if you’ve removed essential parts, such as the engine, gearbox, bodywork or wheels.
    Most likely your quote will also be affected. Note the missing parts when contacting us in order to save time and receive a more realistic quote.

  4. Give the ATF the vehicle logbook (V5C), but keep the yellow ‘sell, transfer or part-exchange section from it.

  5. Tell DVLA you’ve taken your vehicle to an ATF.

If your vehicle is completely scrapped

The ATF will give you a ‘certificate of destruction’ within 7 days if you’ve scrapped a:

  • car
  • light van
  • 3-wheeled motor vehicle (but not a motor tricycle)

You will not get a certificate for other types of vehicles.

The certificate is proof that you’ve handed over the vehicle for scrap. If you do not have it, you could still be liable for:

  • traffic offence penalties
  • vehicle tax

Being paid for your scrapped vehicle

You will get the scrap value of your vehicle.

It’s illegal to be paid in cash if your vehicle is scrapped in England or Wales. You have to be paid by bank transfer or cheque.

SEE: How will I get paid?

The short answer is NO. Once the price is agreed that is it.

However, during the quotation process, we’ll endeavour to offer you the best possible price. We even give you the chance to “Name your Price”, in order to achieve this aim and be fair and honest with you. All we ask in return is that you be also fair, and once the price for your car is accepted, you honour your commitment. Please also note that if the vehicle is not in the condition you agreed on a price for, we may either cancel the deal or reduce the offer accordingly. As you might expect, these factors will affect any guarantee offered to you.

SEE: What if my vehicle has missing parts?

Our service to you is to provide you with the best possible price for your car.
Upon acceptance of our quote, A member of our network of licensed ATF/Salvage companies will come to collect your vehicle so that a payment can be made to you. You will need their details to advise DVLA accordingly.

SEE: Can I get a Tax refund even if I lost the logbook?

If in doubt, please contact us immediately on
01276 22422
We take your interests very seriously.

The transaction and the disposal or sale of your vehicle will be transmitted via email, with all relevant information. 
Please print and keep this document safe for your records.

We may be able to make you an offer

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